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Data Privacy Policy

In accordance with the EU General Data Protection Regulation (GDPR), the Data Protection Law Enforcement Directive and other rules concerning the protection of personal data which entered into force on May 25th 2018, this page presents the privacy policy applied by SMILE LINE SA website. Here you will find details regarding all personal details utilised as well as how they are processed and stored.

Use of cookies

SMILE LINE EUROPE GMBH’s website uses cookies in order to store data regarding visits from its users. Cookies have a default lifespan of 6 months and can be deleted by your browser at any time. You may also choose to navigate the site having disactivated the cookie function in your browser or by looking at the website in private browsing mode. Certain functionalities may no longer be active if you choose to consult this website without authorising the use of cookies.

Every cookie on SMILE LINE EUROPE GMBH’s website contains a unique identifier per user which serves to monitor navigation taking place on the website using Google Analytics. The browsing data gives our teams a better understanding of behaviour on the site and enables them to optimise it in order to improve users’ browsing experience. No personal data whatsoever is shared with Google and the IP address is notably anonymised.


SMILE LINE SA uses a system of newsletters to remain in contact with an address list of people who have chosen to receive regular information from the company. In order to send its newsletters, SMILE LINE SA collects and stores the following personal data: contact’s email address, name and surname, as well as gender which may be optionally provided. The surname and name are used with the aim of personalising and enhancing communication with subscribers in order to foster a closer relationship with them. Optional gender information provided enables SMILE LINE SA to send its customers newsletters suggesting products more finely targeted to match the subscriber’s profile.

Users may unsubscribe from the database at any time via a link provided at the foot of the newsletters.

Contact form and data storage

In order to provide users with the option of contacting its teams directly, SMILE LINE EUROPE GMBH’s website has a contact form. This form has a section requesting the following contact details: email address and name, surname, phone number, country and remarks of the user. These details subsequently enable our teams to manage requests and respond to people. They are then stored on the website’s storage server and in the personal inbox of the employee working at SMILE LINE EUROPE SA with the aim of responding to the request, exclusively during the period when the request is being processed.

The server space supplier contracted by Smile Line Europe GmbH is called « SysCo Systèmes de Communication SA ». This supplier guarantees the security of data entrusted to it for storage. Data stored in this manner is subsequently automatically deleted every 30 days.


Generally speaking, for business reasons, SMILE LINE EUROPE GMBH stores personal data collected from its clients for the purposes of commercial transactions for a period of 10 years following the final processing. The company stores other data for as long as required in order to ensure the smooth execution of its business arrangement with the client and to ensure the safeguarding of mutual rights, unless in the event of an extended storage period, due to legal obligations or for operational reasons.

Client rights

Every client retains the right, at all times, of access, correction, deletion and transmission of their data. As the owner of their data, the client has the right to limit its use.

For any requests regarding your rights in terms of access, modification or deletion of data, please contact us at the following address:

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